FAQ

Contact us at:

ca.info@morphe.com

(877) 366-7743

 

When will I receive my order?

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 additional business days. Additionally, we may not be able to offer expedited shipping. We appreciate your patience and understanding.

 

When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

 

Due to COVID-19 impacts, as of March 18 Canada Post will be suspending their On-time Delivery Guarantees until further notice. Please check the tracking link in your Ship Confirmation email for updates.

 

Do you offer FREE shipping?

Yes, we offer FREE Standard shipping for orders over $60. Your total must be $60 after the promotional discounts have been applied and before shipping charges, taxes, etc.

 

Do you accept Visa, Mastercard, or American Express gift cards?

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

 

Why is a coupon code not working?

Coupon codes will not apply to discounted Morphe items , some collaboration items and non-Morphe products. Coupon codes have expiration dates.

 

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

 

My item arrived damaged. What should I do?

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Please contact customer care for more details at  ca.info@morphe.com.

 

If an item is "Out of Stock" online, is it out of stock at Morphe stores?

Online stock availability does not currently reflect availability at Morphe retail locations. Please note that we are unable to accept phone orders for delivery / shipment from stores.

 

How do I cancel my order?

To serve you better, Morphe will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.

 

Where can I find Morphe stores?

Check our Store Locator. With COVID-19, we are managing the status of our global stores following the guidance of local governments, the CDC, and WHO. Global store status is below.


UK

  • All locations are open.

US

  • Most US Morphe stores are open. The exceptions are: our Texas locations; Arrowhead Towne Center in Arizona; and indoor mall locations in California.

Canada

  • Our Alberta and Toronto locations are open.

Australia

  • All Morphe stores in Australia are closed.